Naftogaz is alerting its customers to a new Russian information campaign where they are deceiving their customers by offering gas discounts to Ukrainians.
Some Ukrainians are sent erroneous gas bills. In particular, there are customers whose documents show underestimated amounts for payment. This was reported on the page of the Naftogaz company on the social network Facebook.
What’s happening
It was noted that the payments made by Naftogaz were sent by the Russians as part of intelligence and psychological special operations. It is easy to recognize a fake: additional lines for complaints on invoices are “out”. That is, customers are offered to complain about a “collaborator” or report citizens who have fled from military service. For this, gas discounts were promised to the Ukrainians.
Naftogaz also showed what fake payments look like:
How do Ukrainians find a new gas supplier and who pays the bills?
Since May 2023, customers of many Ukrainian gas distribution companies have been served by the last resource supplier, Naftogaz Group. The changes affected customers of the following companies:
- “Lubnigaz-Trade”.
- “Gas Welding Company”.
- “Umangaz Zbut”.
- “Your Gazzbut”.
- “Odesagaz-Postachannya” and others.
Therefore, many Ukrainians have a fairly reasonable question: who pays the gas bills and what to do if the payment was made before the change of supplier. Dmitry Kasyanenko, lawyer of the law firm “Kasyanenko and partners” said Focus, What theoretically, the gas supplier must notify the consumer of the termination of the contract in writing 30 days before the estimated termination date.
Important
But in the context of the war and the fact that suppliers may not have waited for the Cabinet to decide on the need to implement the “supplier of last resort” procedure from 1 May 2022, all consumers learned this by receiving the payments. ,” he explained.
Meanwhile, Naftogaz says customers should contact previous suppliers. Lawyers also agree with the company – they point out that it is worthwhile trying, first of all, to settle the refund of the amount paid to the former supplier out of court.
In other words, the priority for the consumer is to contact the old company with the declaration.
Previously Focus He explained how Ukrainians who do not use the Internet can transmit gas meter readings. As Naftogaz noted, three phone lines work simultaneously for such customers.
We also recall that at the end of June 2023, the debts of Ukrainians to public services exceeded 100 billion hryvnia.
Source: Focus
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